Whitecaps Elite Customer Program

Become a Whitecaps Products Elite customer and receive up to 10 EUR as credit on your order

The Whitecaps Elite Customer Program (ECP) is part of our "Whitecaps Effective" environmental project. In this way we want to make our contribution to protecting and preserving the environment.

We reward you with up to 10 EUR refund on your purchase, if you renounce a return of the goods ordered by Die!*

How does it work? It's easy!
  1. Avoid unnecessary returns of items by ordering a selection of items and only order what you really need.
  2. Take a look at our product size charts and try to choose the ideal size for you. This will greatly reduce the likelihood of a return shipment.
  3. Call our customer service and let them advise you on the right size and product selection. You can use our chat function, call us or simply send us an e-mail.

Help us to minimize returns. This helps us to protect the environment and thus waste valuable resources unnecessarily. It also helps us to make the prices fairer for our customers and you save not only time but also money. So everybody has something from it.

How do you benefit from the refund of your order?

Our return period is 30 days. After 30 days our system will check if we have received a return from you. If you have not returned anything, you are qualified for ECP and we will activate your order for a refund. The refund must be received from you by email at our customer service department at : info@whitecapsproducts.com. The refund will be made to your chosen method of payment.

All orders according to the following scale are eligible for reimbursement:

Order value = credit note

0 EUR-19 EUR = 0,50 EUR Credit note
20 EUR - 49 EUR = 1 EUR credit note
50 EUR - 99 EUR = 2 EUR credit note
100 EUR - 149 EUR = 3 EUR credit note
150 EUR - 199 EUR = 5 EUR credit note
200 EUR - and more = 10 EUR credit note

You can withdraw the credits directly, or accumulate them and then have them paid out in one sum. Accumulated credit claims must be requested within 12 months.

Thank you for your help to make our actions more sustainable.

Your team from Whitecaps Products