FAQ on vouchers in our shop

Buy coupons
Vouchers can be bought like normal articles, if they are offered in the shop. As soon as you have bought a voucher and this was activated after successful payment, the amount appears under your shopping cart. Now you can send the desired amount by e-mail via the link "send voucher".

How to send out gift certificates
To send a voucher, click on the link "Send voucher" in your shopping cart. To send a voucher, we need the following information from you: First and last name of the recipient. A valid e-mail address for the recipient. The desired amount (you can also send partial amounts of your credit) and also a personal message to the recipient. Please check your data once again before sending. You have the possibility to correct your data at any time before sending.

with coupons shopping.
As soon as you have a credit balance, you can use it to pay for your order. During the ordering process you have the possibility to use your credit balance. If your balance is less than the value of your order, you can simply choose your preferred payment method for the difference. If your credit balance exceeds the value of goods, the remaining credit balance is of course available for your next order.

Booking vouchers.
If you have received a voucher by e-mail, you can book the amount as follows:.
1. click on the link provided in the e-mail If you do not yet have a personal customer account, you have the possibility to open one now.
2. after you have put a product into the shopping cart, you can enter your voucher code there.

If problems should arise:
If, contrary to expectations, there should be problems with a voucher, simply contact us by e-mail: info@whitecapsproducts.com
Please describe exactly what the problem is, important details are among others: Your customer number, the voucher code, possible error messages from the system and the browser you are using.