Contact & Phone

Contact our customer and order service:

Telephone support & Product advice (German and English): (weekdays from 9:00 to 17:00)

+49 (0) 40-23969138


Chat on WhatsApp

(Please note that due to the current increased call volume, we only accept German-language calls through our secretariat and can not immediately clarify your concerns. Our secretariat will immediately forward your call request to a responsible German service employee. This will then call you back as soon as possible.)

During service hours, we take your request and a specialized member of our service team will call you back. Outside the service hours, we take your request by phone and take care of your request directly on the next business day. If you can't reach us directly by phone, please write us an email or send us a Whatsapp message. We call you back.


For questions about returns, you can find all the answers here:

Information on returns and processing

We are looking forward to your email or call.:-) You are also welcome to use our chat function at the bottom right of the window.

We love to back you up!

Your team from Whitecaps Products

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